This Refund Policy for Jumpwag Limited ("we," "us," or "our") describes our refund and cancellation terms for Jumpwag Pro subscriptions.
Questions or concerns? If you have any questions about this policy, please contact us at jumpwagai@gmail.com.
Summary of Key Points
- No refunds: Payments for Pro subscriptions are non-refundable
- Cancel anytime: You can cancel your subscription at any time and keep access until the end of your billing period
- Billing errors: We'll review and may refund charges made in error
- EU/UK users: 14-day cooling-off period applies where required by law
Table of Contents
- No Refunds
- Cancellations
- Billing Errors and Disputes
- EU/UK Consumer Rights
- How Can You Contact Us About This Policy?
1. No Refunds
In Short: All sales are final. Payments for Jumpwag Pro subscriptions are non-refundable.
All purchases of Jumpwag Pro subscriptions (monthly or annual) are final and non-refundable. By purchasing a subscription, you acknowledge and agree that:
- All payments are non-refundable
- We do not provide refunds or credits for partial subscription periods
- We do not provide refunds if you do not use the Services during your subscription period
- Canceling your subscription stops future charges but does not provide a refund for the current billing period
We encourage you to try our Free plan before purchasing a Pro subscription. The Free plan allows you to:
- Browse all curated trends
- Save favorite trends
- Generate 5 AI ideas per month
- Submit 3 trend links per month for analysis
2. Cancellations
In Short: You can cancel your subscription at any time. You'll keep access until the end of your current billing period.
You can cancel your Jumpwag Pro subscription at any time by:
- Logging into your account at jumpwag.com
- Going to Settings
- Clicking "Manage Subscription"
- Following the cancellation steps
When you cancel:
- You keep full access to Pro features until the end of your current billing period (month or year)
- You will not be charged again after your current period ends
- Your account automatically converts to the Free plan when your billing period ends
- You'll lose access to Pro-only features (saved ideas, unlimited AI generations) when your billing period ends
Canceling does not result in a refund for the current billing period.
3. Billing Errors and Disputes
In Short: If you were charged in error, contact us immediately and we'll review your case.
If you believe you were charged incorrectly, please contact us at jumpwagai@gmail.com within 7 days of the charge with:
- Your account email address
- Description of the billing issue
- Transaction details (date, amount)
We will review and may issue a refund in the following cases:
- You were charged due to a technical error on our part
- You were charged after successfully canceling your subscription (if cancellation was processed before the billing date)
- You were charged multiple times for the same billing period due to a system error
- You were charged for a subscription you did not authorize
Refunds for billing errors are issued at our sole discretion after review.
4. EU/UK Consumer Rights
In Short: If you're in the EU or UK, you have a 14-day right to cancel and receive a refund.
If you live in the European Union, United Kingdom, or other jurisdictions with mandatory cooling-off periods, you have the right to cancel your Jumpwag Pro subscription within 14 days of purchase and receive a full refund.
To exercise this right:
- Contact us at jumpwagai@gmail.com within 14 days of your purchase
- Include your account email address
- We'll process your refund within 5–7 business days
This right applies only to your initial purchase, not to subscription renewals.
5. How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may email us at jumpwagai@gmail.com.